Priority shipping is used when dispatching parcels. Wigs are dispatched within 1 - 3 business days (unless stated otherwise). Please keep time zones in mind as we operate through Greenwich Mean Time +1 and we are a UK based company.
Shipping time generally is 3 - 5 business days worldwide (shipping can take up to 10 days for Asia & Africa and South America).
All customers receive an email with a full tracking number so orders can be tracked each step of the way.
We have a 2 day policy. All exchanges must be approved by emailing.
For exchanges, the items must be mailed in its original condition.
Any item that has been altered chemically or physically no longer qualifies for an exchange. These alteration include colouring, perming, bleaching, cutting, blow drying and washing.
The item or items being exchanged must be unaltered, undamaged and all packaging must be intact.
The wig must be returned within one week, the lace can not be cut in any way and the wig must not appear as f it has been worn.
The customer pays the cost of returning.
We do returns in extreme cases for synthetic wigs, however if the wig appears to have been worn or tampered with (not in perfect condition), a partial refund will be available. The refund amount will depend on the state of the wig (i.e. a 30% to 50% partial refund).